General Terms and Conditions

Section 1 - The different steps to follow for concluding the contract online

Order : You make your selection by browsing the pages of our site. Your selections are added to your cart when you click "Add to Cart." At any time while browsing our site, you can validate your order by clicking on “Payment”.

Validation of the contract : When you click on “Payment”, a confirmation message appears. It summarizes all the products and options selected. On this page, you can update your basket by modifying quantities and/or deleting item(s).

You must verify in this order form all the information transmitted, in particular all the elements useful for delivery (delivery address, digital code, telephone numbers, etc.). The prior collection of the Internet user's identification elements (first name, last name, email address, bank details, etc.) facilitates the stages of concluding the contract. The customer can save their contact details by checking the “Save my contact details for next time” box.

To continue your order, click on “Continue to shipping method” then “Continue to payment method” and finally “Place my order”.

After payment on our secure server, an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.

In the event of a risk of product availability, we reserve the right to refuse an order for the same product from a certain quantity (greater than 100).

Technical means of identifying and correcting errors : You have the option at any time to identify and correct your errors when entering your data. If you notice an error after the conclusion of the contract, you must contact us.

Section 2 - Conditions of archiving and access to the contract

We archive contracts, purchase orders and invoices on a reliable and durable medium. You have the right to communicate these documents for orders of an amount greater than or equal to €120.

Section 3 - Legal and contractual guarantees

Legal guarantees : In accordance with the legal provisions in force relating to the conformity of the good with the contract and hidden defects (available in appendix 1 of these conditions), we will reimburse you, repair or exchange any product apparently defective, damaged or damaged or which does not correspond to your order. We will also reimburse you for the full return costs upon simple presentation of supporting documents (photo, video, etc.).

Responsibility : We do everything possible to satisfy you. We are responsible for the proper execution of these general conditions. However, our liability cannot be incurred in the event of force majeure, unforeseeable and insurmountable fact of a third party to the contract or non-compliance of the product with foreign legislation in the event of delivery to a country other than France.

Section 4 - Delivery times, costs and terms

Delivery terms : We will deliver the products to you at the address indicated in the order form.

delivery time : We will deliver to you no later than the date indicated in your order confirmation message (5 to 10 working days). In the event of a delay in delivery, we will inform you by email as soon as possible and we will offer you a new date. If the ordered product is unavailable, we will inform you as soon as possible and we will offer you a product of equivalent quality or price.

Shipping cost :

Standard Delivery:

Delivery time: 72 hours in France. 4-6 days in Europe.
Shipping fees : Free in France on the entire order.
Order confirmation : Once your order has been validated, you will receive a confirmation email to the email address indicated.
Estimated delivery time: Generally, orders are delivered before the expected deadline.

Section 5 - The price

The prices of our products are indicated in euros, excluding taxes (VAT not applicable, art. 293 B of the CGI). If you request delivery outside French territory, your order may be subject to possible taxes and customs duties when it arrives at its destination. Payment of these duties and taxes is your responsibility and we invite you to inquire with the competent authorities in your country. You should also check the possibilities of importing or using the products you order in the destination country.

Section 6 - Payment terms and security means

We only collect your payment at the time of shipment. You can therefore freely cancel your order as long as it is not handed over to our carrier for shipment. As soon as your order is delivered for shipment, an electronic message informs you that we will collect it from you.

Means of payment : You have several payment methods to pay for your purchases on this site.

Bank cards : Visa, MasterCard, American Express, other credit cards. Payment is made on the secure banking servers of our STRIPE partners. This implies that no banking information concerning you passes through our site. Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank you have chosen.
PayPal : With PayPal, your financial information is never communicated to Balles2Ping. Indeed, PayPal encrypts and protects your card number. Pay online by simply providing your email address and password.
Bank transfer

Security : Payments via our site are subject to a security system. We have adopted SSL (Secure Socket Layer) to encrypt credit card details. To protect you against possible intrusion, we do not store credit card numbers on our computer servers.

Section 7 - Satisfied or refunded: terms of exercising the right of withdrawal

In accordance with legal provisions, within 14 days of receipt of your product, you can exercise your right of withdrawal without having to provide reasons or pay a penalty. With the exception of return costs, which remain your responsibility, we will reimburse you in full for the sums paid no later than 30 days following your withdrawal. On our proposal, you can also opt for another reimbursement method.

In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order according to the consumer's particular specifications or on audio, video or computer software recordings unsealed by the customer.

Section 8 - Duration of the contract and validity of the price

The products remain the entire property of Balles2Ping until the price has been fully collected by PayPal or Stripe. Our price offers are only valid within the double limit of the validity period of the offer concerned and available stocks. Our offers of goods and prices are valid if they appear online on the site on the day of the order.

Section 9 - Applicable legislation / Competent jurisdiction

These conditions are subject to French law. In the event of a dispute on substance or form, the French courts will have sole jurisdiction.

Section 10 - Contact us / after-sales service

If you would like to contact us, our customer service team is available to you via the “Contact Us” page.

Section 11 - Personal information

We collect your personal information for the management of your orders and the monitoring of our commercial relations. In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify and oppose personal data concerning you. Simply write to us online at Customer Service, providing your first and last name, email address, address and, if possible, your customer reference.

Return and exchange policy

For a refund or product exchange, please follow the following steps:

Contact us via the following email address: boutique@balles2ping.com indicating the reason for the return.
Send us back the product to the company's address.
Refund : Once the product is received, we will reimburse you for it.

You have 14 days from receipt of your package to return the product(s) in your order to us.

Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity

Article L211-4 : The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Article L211-5 : To comply with the contract, the property must:

Be suitable for the use usually expected of a similar good and, where applicable, correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model.
Present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling.
Present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-6 : The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them.

Article L211-7 : Defects in conformity which appear within six months of delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. The seller can combat this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Article L211-8 : The buyer has the right to demand that the goods conform to the contract. He cannot, however, contest conformity by invoking a defect that he knew or could not have ignored when he contracted. The same applies when the defect has its origin in the materials he himself supplied.

Article L211-9 : In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.

Article L211-10 : If repair and replacement of the goods are impossible, the buyer can return the goods and have the price refunded or keep the goods and have part of the price refunded. The same faculty is open to him:

If the solution requested, proposed or agreed pursuant to article L. 211-9 cannot be implemented within one month following the buyer's complaint.
Or if this solution cannot be done without major inconvenience for him given the nature of the property and the use he is seeking. However, the sale cannot be canceled if the lack of conformity is minor.

Article L211-11 : The application of the provisions of articles L. 211-9 and L. 211-10 takes place without any cost for the buyer. These same provisions do not prevent the award of damages.

Article L211-12 : The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

Article L211-13 : The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is available to him. recognized by law.

Article L211-14 : Recursive action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the civil code.

Appendix 2: Provisions of the Civil Code concerning the guarantee against hidden defects

Section 1641 : The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them.

Article 1642 : The seller is not liable for apparent defects of which the buyer was able to convince himself.

Article 1642-1 : The seller of a building to be constructed cannot be discharged, neither before receipt of the work, nor before the expiration of a period of one month after the purchaser takes possession, of construction defects or defects. defects in conformity then apparent. There will be no reason to terminate the contract or reduce the price if the seller undertakes to repair.

Article 1643 : He is liable for hidden defects, even if he is not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.

Section 1644 : In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price returned, as will be arbitrated by experts.

Article 1645 : If the seller knew of the defects in the item, he is liable, in addition to restitution of the price he received, for all damages and interest to the buyer.

Article 1646 : If the seller is unaware of the defects in the item, he will only be required to return the price, and to reimburse the buyer for the costs incurred by the sale.

Article 1646-1 : The seller of a building to be constructed is bound, from receipt of the work, to the obligations of which architects, contractors and other persons linked to the project owner by a work rental contract are themselves bound in application of articles 1792, 1792-1, 1792-2 and 1792-3 of this code. These guarantees benefit successive owners of the building. There will be no reason to cancel the sale or reduce the price if the seller undertakes to repair the damage defined in articles 1792, 1792-1 and 1792-2 of this code and to assume the guarantee provided for in Article 1792-3.

Section 1647 : If the thing which had defects perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for restitution of the price and other compensation explained in the two previous articles. But the loss occurring by fortuitous event will be for the account of the buyer.

Section 1648 : Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity.

Article 1649 : It does not take place in sales made by legal authority.

Thank you for your trust and loyalty to Balls2Ping .