Return and Refund Policy

Preamble :

Our policy lasts 14 days. If 14 days have passed since we received your package, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It should also be preferably in the original packaging.

The previously stated admission will be different if your item is defective or damaged upon receipt of the package. In this case, please follow the procedure described in the section concerning exchanges (below).

Section 1 - Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain time frame.

Section 2 - Late or Missing Refunds:

If you haven't received a refund yet, check your bank account again.

Next, contact your credit card company, as it may take some time before your refund is officially posted.

Then contact your bank. There is often a processing time before a refund is mailed.

If you have done all of this and still have not received your refund, please contact us via the "Contact Us" page.

Section 3 - Sale items:

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Section 4 - Exchange:

We only replace items if they are faulty and/or damaged. If you need to exchange it for the same item, email us at boutique@balles2ping.com .

In this email, please provide us with the order number (or a copy of the invoice) and proof (a photo or video of the defective and/or damaged items) to proceed to exchange.

Section 5 - Delivery:

To return your product, you must contact us at boutique@balles2ping.com .

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary (2-3 business days).